Apliko
Problem we solve
Clients write on Instagram, email and call — nobody has the full conversation
Every channel into one inbox, linked to the client record.
Whoever picks up the conversation sees the full history regardless of where it started.
Signs this is your problem
You will recognise yourself in at least one of these
- A client sends a DM, then a follow-up email, then calls — three different people respond, none with context.
- Clients have to repeat themselves every time they switch channel.
- Response times vary wildly between channels.
- You cannot tell at a glance who is waiting for an answer.
Why it happens
The root cause, in plain language
Each channel was set up independently. There is no shared inbox and no link between conversations and the customer record.
Our approach
How we actually fix this
- 1
Integrate email, chat and social channels into a single inbox inside Ilaro.
- 2
Link every conversation thread directly to the client record.
- 3
Route incoming messages to the right owner based on rules you control.
- 4
Surface the full history regardless of which channel any message arrived on.
What you can expect
Outcomes our clients see
- Response times drop because nobody is hunting for context.
- Clients stop having to repeat themselves.
- A single dashboard for every pending conversation.
Case study
Customer comms — unified omnichannel inbox
A client sends a message on Instagram, a follow-up email, then calls. Each lands in a different place — different person, different tool. Nobody has the full conversation. We integrated all incoming channels into a single inbox in Ilaro, linked directly to the client record.
Related solutions
People with this problem usually also have these
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Workflow rules that send follow-ups, assign tasks and nudge owners on deadlines — without anyone remembering.
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Let's plan your growth
Initial consultation is completely free. We are looking for long-term partnerships.