Support is buried under "where is my order" emails

An AI assistant that answers routine inquiries — and only escalates the hard ones.

Resolve 75% of repetitive support emails instantly by connecting AI directly to your logistics and order data.

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Signs this is your problem

You will recognise yourself in at least one of these

A large share of your support volume is the same handful of questions.
Agents copy-paste tracking numbers from one tool into another all day.
Response times slip during holidays and traffic spikes.
Adding headcount feels like the only option.

Why it happens

The root cause, in plain language

Routine inquiries are not really support — they are data lookups dressed up as conversation. An AI with access to your order, shipping and customer data can resolve most of them without a human.

Our approach

How we actually fix this

1
Build a custom AI assistant connected directly to your logistics database and order system.
2
Let it handle order status, shipping ETAs, returns initiation, and refund eligibility.
3
Escalate only what it cannot resolve — with the full conversation already drafted for the agent.
4
Optimise model costs continuously and swap to faster/cheaper models as they appear.

What you can expect

Outcomes our clients see

~75% of routine inquiries resolved without human involvement.
Zero downtime during holiday traffic spikes.
Seamless transitions to faster and cheaper AI models over time.
Monthly logic optimisations to cover new product lines and policies.

Case study

E-commerce AI inbox assistant

Support agents overwhelmed by routine "where is my order" emails. We built a custom AI assistant that checks logistics databases and resolves 75% of customer inquiries instantly, escalating only complex issues.

See more of our work →